About Trauma Informed Care

About Trauma Informed Care in Ireland

Trauma is widespread and has far-reaching impacts on the health and well-being of individuals and their engagement with health and social care staff and services. Trauma experiences, and the lack of understanding of their impact on individuals, can create difficulties in relationships between service users and service providers.

Safe and nurturing relationships between staff and service users is fundamental to recovery from trauma and positive engagement in services. Safe and nurturing relationships can be facilitated by, or augmented by, the creation of a trauma-informed organisation.

Trauma Informed Care in Ireland is a training and quality implementation programme for organisations committed to working in a trauma-informed way with all who use their services. 

About Us

Programme Developers

Quality Matters are a team of researchers, educators and strategists for the non profit sector. Quality Matters is a charity founded in 2012. Quality Matters have successfully developed and delivered a broad range of successful training programmes including the Leaders for Change Level 9 programme with the National College of Ireland and the Wheel, the HSE’s national intercultural training programme, the SORT It programme for young people to support decision making and problem solving, the Young Peoples Support Programme for young people living with familial drug and alcohol difficulties and many others. Quality Matters team members and associates come from a background of service provision to marginalised groups, and have combined our service delivery experience, our pragmatic understanding of the day-to-day experiences and challenges of service providers, and our academic and research rigour to create and deliver the Trauma Informed Care in Ireland programme

Programme Partners

Novas is a voluntary organisation working with single adults, families and children who are disadvantaged and socially excluded; primarily those who are homeless or at risk of being homeless. Novas are also an Approved Housing Body who provide social housing for low-income families and single adults in local communities throughout Ireland. Novas offer bespoke, client-centred services, based on empirical evidence of fifteen years’ experience of working with people who are homeless in Ireland. Novas work with some of society’s most marginalised individuals and believe everyone is entitled to a home. Novas commissioned the partnership of Quality Matters and Dr Sharon Lambert to develop a whole organisation Trauma Informed Care approach and have informed programme content and approach at all stages. Novas have successfully trialled the training across almost 200 staff at all levels of the organisation. We are currently piloting the Champions Model and are observing significant positive benefits for staff and service users alike. Novas are happy to talk to anyone interested in understanding the Trauma Informed Care in Ireland experience from a service provider perspective.

Expert Oversight

Dr Sharon Lambert

Dr Sharon Lambert has been a lecturer in Applied Psychology in University College Cork since 2014. Prior to this, she worked for a number of years within community-based settings providing supports to marginalised groups. Sharon has researched, published and trained extensively on trauma and trauma-informed care and is the expert advisor to the Trauma-Informed Care in Ireland training and implementation programme. Sharon’s research interests revolve primarily around the impact of trauma on development, its link with substance misuse and mental health, as well as consequent considerations for service design and delivery. Sharon conducts research with community-based partners in areas such as addiction, homelessness, criminal justice and educational organisations. Her research is focussed on primary psychological trauma and secondary traumatic stress.

Dr Frédérique Vallières

Dr. Frédérique Vallières is an Assistant Professor in the School of Psychology, Trinity College Dublin and the Director of the Trinity Centre for Global Health. Her research focuses on the application of Psychology to Global Health to increase access to primary health care. Specifically, through improvements in human resources for health and through task-sharing approaches that improve access to care for vulnerable groups. She is currently the Principal Investigator for the Collaborative Network for Training and Excellence in Psychotraumatology (CONTEXT), a Horizon 2020-funded Marie Curie Skłodowska Action that aims to better understand the contextual factors at play in psychological responses to trauma, its prevention, assessment, and treatment.

Professor Catherine Comiskey

Professor Catherine Comiskey is the author of ‘Addiction Debates: Hot Topics from Policy to Practice’ published in 2019 by SAGE UK. Catherine holds a PhD degree in biomathematics, biostatistics and epidemiology. In 2007 she was appointed by Minister of Education and Science to serve on the board of The Irish Research Council.  In 2012 she was appointed by the Department of Health to Chair the National Advisory Committee on Drugs and Alcohol. In 2013 she was by the EU to serve on the Scientific Committee of the European Monitoring Centre for Drugs and Drug Addiction. In 2017 she elected as the Vice Chair.  Catherine was appointed in 2017 as the expert academic to the National Oversight Committee for the implementation of the national drug strategy. She is a Professor in Healthcare Statistics, at Trinity College Dublin, The University of Dublin, Ireland, has over 100 peer reviewed publications and is currently supervising 10 PhD candidates.

Anne Cronin

Anne Cronin has worked for Novas for the past 16 years as a social care worker and has been their Head of Services since 2007. Novas operate over 25 services around the country covering housing, health and recovery orientated services for single and family homeless, kids coming out of care, detox services, housing first and bespoke supported living services for people with ID/ ABI/ etc. In 2018, Novas introduced an organisation-wide mandatory Trauma Informed Care training programme to all staff in the organisation. The benefits of this training have been transformational for Novas and those they work with, with one service reporting a 68% reduction in incident levels less than 12 months after introducing TIC.

Bob Jordan

Bob Jordan is the National Director for the Housing First programme, which is part of the Government’s Rebuilding Ireland action plan for housing and homelessness. Based in the Dublin Region Homeless Executive (DRHE), his role is to co-ordinate and drive the delivery of Housing First across Ireland. Bob was responsible for developing the National Housing First Implementation Plan 2018 – 2021 which was jointly launched by the Minister for Housing, Planning and Local Government and the Minister for Health in September 2018. Bob was Special Adviser to the former Minister for Housing in 2016 -2017, and CEO of the national housing charity Threshold from 2007 – 2016.

Dr Ronni Michelle Greenwood

Dr Ronni Michelle Greenwood is a Social-Community Psychologist and Lecturer in the Psychology Department at University of Limerick, Ireland. Her research in social and community psychology broadly spans issues of social justice, social inclusion, equality and well-being for members of marginalised social groups. In her research on recovery in homelessness, she investigates effects of homeless services on consumer choice, mastery, and well-being. Currently, she is a co-investigator on the European Commission-funded Horizon 2020 investigation of “Homelessness as Unfairness” (www.Home-EU.org) in eight partner countries, led by Jose Ornelas (ISPA, Lisbon, Portugal). Dr Greenwood has published widely on implementations of Pathways Housing First and the role of Pathways Housing First in recovery outcomes of adults with histories of homelessness. A Programme Implementation and Evaluation Consultant, she leads on Housing First program evaluations at local and national levels in Ireland. She entered this line of evaluation and research as the Assistant Director of Research for the New York Housing Study at Pathways to Housing, New York, while she completed her PhD in Social/Personality Psychology at the Graduate Center of the City University of New York. 

Lisa Marmion

Lisa joined Safe Ireland in October 2017 as its Services Development Manager. Lisa brings a wealth of experience and knowledge of domestic violence, supporting victims of domestic violence and delivering strategic services in County Louth having worked previously with Women’s Aid Dundalk for 17 years most recently as its Services Manager for the past 6 yearsPrior to that, Lisa worked for four years with Youth Work Ireland as a Peer Education and Youth Development Officer. Lisa holds a BSc (Hons) Social Psychology from Ulster University Coleraine, a MSc Applied Psychology from Ulster University at Jordanstown and is currently completing a PhD with Trinity College Dublin titled: Multiple Perspectives on father engagement in the context of Domestic Violence. Lisa has a Certificate in Homeless Prevention and Intervention from Dublin City University and a Fetac Level 5 Community Addiction Studies from Urrús – Ireland’s Community Addiction Studies Training Centre. She lectures part-time in Dundalk Institute of Technology on the Certificate in Fundamentals in responding to Domestic Abuse (Level 8).


Kate Mitchell

Kate Mitchell joined Mental Health Reform as a Policy and Research Officer in September 2014. Before that Kate worked in the area of local development in north east Dublin and coordinated youth leadership and health promotion programmes, including mental health, cross border regeneration and relationship building. She spent 18 months facilitating the Ombudsman for Children’s Human Rights Education Programme. During this time, Kate was also contracted to work for Headstrong National Centre for Youth Mental Health on the development of Jigsaw sites in Tallaght and Clondalkin. Kate has spent time volunteering with Women’s Aid, the Separated Children’s Education Centre and Unicef Ireland.


Sector Oversight

The programme was developed with strategic sector level oversight of the programme approach and content. This included representation from the HSE, the Probation Service, An Garda Síochána, University of Limerick and others. Experts from a variety of sectors will be invited to input on the development of tailored standards